When the page can't be read

If Read this page says it can't read the page, the panel says No coverage found on this page, or Plan covers shows dashes:

1. Click the portal's tab so it's the one in front.
2. Open the patient's benefits or eligibility page, not a search or claims page, and wait for it to finish loading.
3. Press Read this page, or the round arrow at the top of the panel once a page has been read. On a portal laid out in a way Tabruns doesn't know, on-device AI reading can fill in what's missing.

Type the plan

If the page still can't be read, or the plan's details come from the insurer's phone line, a fax or a printed breakdown, the panel says Rough guess: this plan wasn't read and shows Type the plan. Type the preventive, basic and major percentages, the Deductible left and the Yearly max left. The estimate updates as you type, and each value is marked as typed by staff.

A box left blank uses a typical plan: 100% preventive, 80% basic, 50% major, no deductible and no maximum, flagged as not read.

If a portal you use often reads poorly, tell us at support@tabruns.com; we tune the reader for the portals offices use most.